Northern Ireland based Beckinridge specialises in Technology, IT, Sales and Management training for the ICT, Corporate, SME and Government Sectors.

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 Effective Listening Skills

  Course Code - BC-605   Duration - 1 Day   

Technical ability or professional knowledge alone is not enough to be successful in today's competitive business climate. To be effective requires the ability to work with others. 

Working with others demands effective communication.  Listening is a foundation skill in this domain and those who develop the skill are able to build relationships, develop networks, gain the trust of their colleagues, lessen stress or conflict and increase productivity.

This workshop explains the science underpinning human communication.  From that understanding attendees are introduced to strategies and techniques to help them increase their listening skills and become more effective in their work. 

During the course attendees will practice skills that can be applied immediately after the course.  This is achieved through individual and group exercises, role plays and discussions to support experiential learning.


 Attendees Will Learn

  • How listening impacts on job effectiveness
  • Techniques to improve their ability to listen and communicate
  • How empathetic listening can improve relationships
  • How to be better communicators and engage others
  • How to use listening to improve their ability to influence and negotiate
  • Practical exercises that can take forward to develop their listening skills

 Who Should Attend

  • Those wanting to improve their professional performance
 Course Content  


  • Human Communication Fundamentals
  • Sensation and Perception: The Physiology of Communication
  • Perception and Thinking: What The Brain Does
  • How We See Things From Different Perspectives
  • The Impact on Productivity of Not Communicating

Listening Fundamentals

  • The Three Levels of Listening
  • The Influence of Self-Talk and Body Language
  • Effective Questioning Skills
  • Questioning To Understand and Clarify for Both Parties
  • Maintain Flow: Responding Without Interrupting

Techniques to Aid Listening and Build Trust

  • Looking for Non-Verbal Cues
  • Building Rapport and Acknowledging The Speaker
  • Paraphrasing, Summarising and Reflecting Back
  • Lessons From The Coach: Using A GROW-based Model

Advanced Listening Skills

  • Empathy: Supporting Deep Listening (Level Three)
  • Giving Others Accurate Feedback on Their Feelings
  • Mindful Listening: Looping and Dipping
  • Willingness to Listen: Developing Curiosity
  • Getting Your Message Across: Helping Others Listen
  • Win-Win Listening: Understanding Vs Competing

The Emotionally Intelligent Listener

  • The Stimulus-Response Paradigm
  • Managing Your Emotions When Listening
  • Dealing With Triggers
  • Developing Attention and Mindfulness

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Beckinridge specialises in Technology, IT, Sales and Management training for the ICT, Corporate, SME and Government Sectors in Northern Ireland.
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