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Managing Conflict and Difficult Situations
Course Code - BC-206 Duration - 1 Day
When conflict and difficult situations occur in the workplace it is vital that they are managed in a professional way so that relationships do not break down.
By developing the ability to obtain positive outcomes from conflict situations productivity can be maintained and need for mediation reduced.
This is important whether the conflict is between team members, customers or suppliers.
This practical course will centre on building the professional skills needed to manage conflict and difficult situations in the workplace.
By the end of the course attendees will be able to
The course is useful for Managers, Team Leaders or Supervisors who want to be more professional when dealing with conflict or difficult situations at work.
The course will also benefit anyone likely to experience difficult situations with customers or colleagues.
Responding To Conflict
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